Delivery Information

We ship both from our central warehouse and directly from many of our manufacturers or distribution partners to insure the best availability. If your order is unavailable in our central warehouse, we may ship from one of our distributor or manufacturer partners to provide you with the best availability possible. When the product is shipped from these different locations cut off times may vary, and your chosen shipping method may not be available. We use a highly efficient inventory, shipping and delivery system-our efficiencies result in huge savings that we pass along to you! We offer a wide variety of shipping options and special deliveries.

Shipping Method Substitution

Non-Deliverable Shipping Addresses

In a few cases, a particular shipping option may not be available from the warehouse that will be shipping your product. This typically happens when our third party distribution partner does not support the particular level of service that you have requested. In all cases, we are working to increase the number of shipping options available from these key partners.

If this should happen for an item that you have ordered, we will notify you during the Checkout process. You will receive the following message on the page right after you have selected your shipping method, "The item marked with a "*" cannot be shipped with your current shipping method. If you would like to keep this item on your order, please click here and we will ship this item by the next best freight method that is closest to your original selection. The balance of your order will ship with the original shipping method and we will not recalculate your shipping charges."

You will be presented with two choices:

  • Accept the shipping method substitution by clicking the box or
  • Delete the item from your order by clicking on the trashcan next to the item.

We apologize for any inconvenience this may cause you.

IMS DISTRIBUTION ships to addresses in the 50 United States, with the following exceptions:

  • International locations (defined as outside the 50 United States)
  • Post Office Boxes (USA)
  • Private mail boxing locations (USA)
  • Hotels / Motels, etc. (USA)
  • Trade Shows / Conventions / Conferences
  • APO/FPO addresses (USA)

We apologize for any inconvenience this may cause our customers and hope to offer additional shipping options in the very near future.

International Shipments

International orders are taken over the phone only. Please call 1-800-662-1770 for rates, restrictions and other special arrangements for your orders. Please note that many products’ warranties do not provide coverage outside the USA, and some products may not be exported due to manufacturers’ restrictions or U.S. laws. IMS DISTRIBUTION makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA Orders for shipment outside the USA are subject to higher shipping, handling and processing fees, applicable customs, duties and taxes, all of which are the responsibility of the customer.


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