Return Policy

All components may be returned within 30 days after customer receipt unless under warranty and not classified as "Non-returnable" (see below).

Always call IMS Customer Service at 856-662-1770 to determine return procedure for any damaged, repairs, replacements or warrantied components.

All unwanted components may be subject to a restocking charge of $15 or 25% (whichever is greater).

Special Note: All international sales are final.

What is NOT Returnable?

          • Components designated as “NC/CR” (non-cancellable / not returnable)
          • Components that were in clearance or had special promotion.
          • Components that have been used, installed or have been damaged by customer usage.
          • Components that have been sold as partial counts or incomplete packages (broken packages).

          Warrantied Components:

          • All components under warranty will be evaluated by the manufacturer to determine if replacement/repair is required.

          Where to Return:

          • You may request a Return Merchandise Authorization (RMA) using the IMS Product Return portal within 30 days after receipt of the component.  
          • Please do not return unless an RMA has been approved and issued by IMS.
          • Ship returns to address below unless otherwise instructed by IMS:

          IMS Distribution, Customer Service
          2905 Haddonfield Rd
          Pennsauken, NJ 08110

          • Please ensure that all components are returned in their original packaging.
          • All returns must be shipped to IMS within 7-10 days after RMA is issued.

          Credit Issuance:

          • Credit will be provided within 3 days once the returned product is received, inspected and approved by IMS.